The following cancellation policy applies only to consumers from a member state of the European Union, ie natural persons who enter into a legal transaction for purposes that cannot be attributed to their commercial or independent professional activity (§ 13 BGB).




right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. To exercise your right of withdrawal, you must inform us

DEGELER GmbH & Co. KG, Frankfurter Str. 63 A, 63322 Rödermark, telephone: 06074 8856-99, fax: 06074 8856-96, e-mail:

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform us about the cancellation of this contract DEGELER GmbH & Co. KG c/o LOEWE Logistics & Care, DEGELER returns, Roentgenstr. 17, 32052 Herford to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired.

Return costs

Please send the return at your own cost to: DEGELER GmbH & Co. KG c/o LOEWE Logistics & Care, DEGELER Retoure, Röntgenstr. 17, 32052 Herford, Germany
Cash on delivery shipments will not be accepted. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

c/o LOEWE Logistics & Care
Rontgenstr. 17
32052 Herford
Telefax: 06074 8856-96, E-Mail:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/ received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notification is on paper)


(*) Delete where not applicable